Effective Date: 18 July 2026
At Natwende Tours and Travel, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our services.
Information We Collect
We may collect the following personal information:
Full name
Phone number
Email address
Nationality
Passport or National ID details (where required)
Emergency contact information
Payment and billing information
Travel preferences and special requests
How We Use Your Information
We use your personal information to:
Process bookings and reservations.
Arrange accommodation, transportation, tours, and activities.
Communicate booking confirmations, updates, and important travel information.
Comply with legal, regulatory, and immigration requirements.
Improve our services and enhance your customer experience.
Send promotional offers and marketing communications (with your consent where required).
Information Sharing
We only share your personal information with trusted third-party service providers, including hotels, airlines, transportation companies, tour and activity operators, insurance providers, and relevant government authorities, where necessary to deliver your travel services or comply with applicable legal obligations.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Your Rights
You have the right to:
Access the personal information we hold about you.
Request the correction of inaccurate or incomplete information.
Request the deletion of your personal information where permitted by law.
Withdraw your consent to receive marketing communications at any time.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact Natwende Tours and Travel through our official communication channels.
We are committed to addressing your concerns promptly and ensuring your personal information is handled with the highest level of care and confidentiality.